Miss Hazel sat down on the sofa and said slowly, “Ten thousand dollars.”
The moment Anna heard this, her lips compressed into a thin line and she didn’t say anything
Joanna frowned and said, “Miss Hazel, are you kidding? Two thousand dollars?” It‘s nothing short of
blackmail! she thought.
Compared with her, Anna was calmer. She pulled Joanna‘s sleeve and motioned him to calm down.
Then she said, “Miss Hazel, we‘ve known your compensation claim. How about we change a room for
you first? As for the compensation, I‘ll report to our general manager about it and reply to you as soon
as possible if there‘s any update.”
“I haven‘t finished my words,” Miss Hazel said with a smile. “Ten thousand dollars for one cockroach. I
saw two cockroaches just now, so the total compensation is twenty thousand dollars.
Joanna‘s face turned livid with anger when she heard that. She had never seen such a difficult guest.
When she was about to lose her temper, Anna grabbed her arm to stop her and said to Miss Hazel with
a calm look, “Okay. Miss, Hazel, I‘ll tell your claim to the general manager and give you a satisfactory
reply before you check out of your room. Is it all right with you?”
“OK. I’m not an unreasonable person. I‘ll wait for your reply,” Miss Hazel said. “Thank you,” Anna said.
“John, arrange a new room for Miss Hazel.”
After giving an order calmly with a forced smile, she pulled Joanna‘s sleeve and left Room 1023 with
Joanna. ,
“Are you crazy?” As soon as the two of them returned to the office, Joanna pounded the desk in anger.
“Anna, I wanted you to help me solve the problem. But what did you do? You endured her
unreasonable demands! If money can solve all problems, the hotel doesn‘t need a PR department at
all.”
– Joanna was several years older than Anna and had worked in the Carousel Hotel for a long time. She
is a good–tempered person. But at this moment, she was furious and couldn‘t help losing her temper
Anna frowned and said, “Joanna, the situation this time is different. The centennial celebration is going
to be held soon. We can‘t let anything influence the reputation of our hotel now.”
Joanna knew what Anna had said was right. But she still felt indignant when thinking about Miss
Hazel‘s unreasonable demand. She couldn‘t help but sigh and said, “Then what should we do now?
We won’t pay her compensation anyway.”
“I know. I didn‘t plan to pay her compensation,” Anna said seriously. “There is something rather strange
about this matter. We have to conduct an investigation first.”
After Joanna left, Anna‘s assistant John came with the monthly report of the hotel and said,
*25 Points
Malicious Negati…
“Miss Gabriel, our hotel had a high negative comment rate in the past half month.”
“The room is dirty and messy…” Anna saw many same negative reviews in the comment area.
After she reviewed several comments, a different comment attracted her attention There are
cockroaches in the room.
“John. is there any problem with the hotel‘s sanitation recently? Has anyone ever seen cockroaches in
our hotel before?”
“There‘s no problem with the hotel‘s sanitation. After seeing this comment, I asked the staff and the
cleaners about it. No one has seen cockroaches in our hotel before. We don‘t know which guest gave
us such a review because it is from an anonymous user,” John muttered with a frown, “We thought it
was a just malicious negative review before and didn‘t expect there were really cockroaches in the
guest‘s room today. It‘s so weird.”
Anna glanced at the report and found that all the negative reviews these days were all from anonymous
users and were surprisingly almost the same. Most of the reviews were “The room was dirty and
messy” and two of them were “There were cockroaches in the room“.
Looking through the reviews, Anna smelled a rat and then asked, “John, leave Room 1023 as it is.”
“Since you said the room needed a further investigation, I locked the room directly. Everything in the
room remains untouched after the guest moved to another room,” John said.
“Good. Now you go back to the room, put the dead bodies of two cockroaches into a bag, and bring
them to me.”
“What?” John widened his eyes and said. “Me? I‘m afraid of cockroaches.”
Anna glared at him and said, “You‘re afraid of cockroaches? You are a man. How can you be so timid?”
“The cockroaches are so big! They are so scary,” John said with his eyes full of fear. “Forget it. I‘ll do it
by myself. You may go back to work,” Anna said. “Thank you, Miss Gabriel,” John immediately said and
breathed a sigh of relief.
However, the next moment, Anna glanced at him and said meaningfully, “Since I can do everything by
myself, I‘ll tell the department of human resources tomorrow that I don‘t need an assistant anymore.”
Hearing that, John was stunned. When Anna was about to stand up, he said at once, “Miss Gabriel, I‘ll
go and fetch the bodies of cockroaches immediately. Wait a moment.”
Looking at John who was afraid but trying to overcome his fear, Anna shook her head helplessly and
thought, Are all the young men nowadays so timid?
Finally, the two dead cockroaches were put in a sealed plastic bag and taken to the lab of the nearby
medical university by Anna. She hired a student from the lab to do a test on the cockroaches and paid
fifty dollars for it.
And the result of the test was almost the same as she expected.
“Mr. Wright, there seems to be something wrong with Carousel Hotel.” In a presidential suite of a five–
star hotel in Seriel City, Gabe reported the situation of the Carousel Group to Wayne after
MA
+25 Points
Chapter 75 Malcious Negati.. ending a phone call.
Hearing that, Wayne, who was reading a contract, put down his pen, raised his head, and asked, “What
happened?”
“Recently, the branch of Carousel Hotel in the downtown area of Birmingham received a lot of negative
reviews. It seems that some people have maliciously given those reviews. And a guest was causing
trouble in the hotel today.”
Wayne frowned and asked, “Who‘s so bold to do such a thing to Carousel Group?”
“The reviews are not targeting Carousel Group but only Carousel Hotel‘s branch in the downtown area
of Birmingham. It seems that Miss Gabriel will be very busy in the following days,” Gabe said.
At the mention of Anna, Wayne was lost in thought.
When he was on the plane, what had happened in the cloakroom occupied his mind and he kept
thinking about Anna all the way. He didn‘t know why he cared about Anna so much.
“Mr. Wright, do we need to help Miss Gabriel deal with it?” Gabe asked tentatively.
Wayne thought for a while and said seriously, “No. I don‘t think the manager of Carousel Hotel can‘t
even handle such a small problem.”
At noon of the next day, Miss Hazel came to the hotel reception with a shining backpack on her back to
check out.
As soon as she came, one of the two receptionists at the reception went to Anna‘s office at once.
Soon, Anna came and said politely, “Miss Hazel, are you checking out now? You just stayed here for
one night.“,
“Yes,” Miss Hazel said with a scornful look. “One night is enough. I don’t want to stay in such a hotel
any longer.”
“OK,” Anna said and then looked at the receptionist with a nod.
Soon, the receptionist went through the check–out procedures seriously and returned the deposit to
Miss Hazel.
After that, the receptionists said in unison, “We look forward to serving you again.” Hearing that, Miss
Hazei couldn‘t help frowning and then asked, “That‘s all?”
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